Can you help me if I don’t live in California?+
Yes. The Design Hotline is a completely virtual interior design service available worldwide. Recommendations are tailored to your location, preferred currency and access to retailers.
Which service should I choose?+
Choose The Design Check for one specific decision, The Designer Edit for broader direction in one room, and The Extended Edit for multiple rooms or connected functional zones.
What counts as one room or zone?+
A room is one enclosed space with a primary function. In an open-plan space, separately functioning areas may count as individual zones. A living area and dining area, for example, count as two zones even when they share one room.
Do we have to schedule a call?+
Everything is handled virtually through your questionnaire, photographs, measurements and links, so you can complete the process around your schedule. If clarification is essential, The Design Hotline will contact you by email.
Can you work with what I already own?+
Absolutely. Every service begins by identifying what should stay, what should change and what—if anything—needs to be added.
Do you help renters?+
Yes. Tell us about any restrictions in your questionnaire, and the recommendations will prioritize renter-friendly solutions where needed.
When does my delivery timeline begin?+
Your turnaround begins once your payment, completed questionnaire, photographs and necessary measurements have been received. You will receive an email confirming your official delivery date.
Are revisions included?+
The Designer Edit and Extended Edit each include one follow-up question for clarification. The Design Check is designed as one focused recommendation, while additional directions or redesigns can be scoped separately.
Will you purchase products for me?+
You’ll receive clear product recommendations while remaining in control of purchasing, delivery and returns. Always confirm dimensions, finish samples, shipping, pricing and availability with the retailer before purchasing.
Do you provide renderings or construction drawings?+
The Design Hotline is centered on practical design direction—furniture, décor, layout, scale, styling and product recommendations. Photorealistic renderings, technical drawings, architectural services and contractor coordination fall outside this focused service.
